Please add maitland-smith.com to your email Safe Senders List in order to receive order and customer service emails from Maitland-Smith. For example, using Outlook you would: On the Tools menu, click Options. On the Preferences tab, under E-mail, click Junk E-mail. Click the Safe Senders or Safe Recipients tab. Click Add. In the Enter an e-mail address or Internet domain name to be added to the list box, enter @maitland-smith.com, and then click OK. Further, you can request your Email Administrator to add CustomerService@maitland-smith.com to their white list to avoid spam filters.