How can I buy Maitland-Smith products? Can I purchase or get a price quote directly from Maitland-Smith?
Maitland-Smith products are sold through our authorized dealer network around the world. Maitland-Smith does not sell its products directly to consumers. If you need assistance in finding a Maitland-Smith dealer near you, please select "Contact Us" on this website.

How can I order a Maitland-Smith catalog?
Our catalog is currently made available to furniture dealers only; however, you can view a sampling of our product line by selecting "Catalog" on this website.

Where is your product made?
The vast majority of our furniture and accessories are made in our own workshops. In addition, we are always searching the world for those highly-skilled artisans who can make specific components to meet our design and quality expectations.

How can I be certain I am purchasing a genuine Maitland-Smith item?
Every authentic Maitland-Smith item will carry the Maitland-Smith brand in some location. Remember – every single Maitland-Smith piece will have the authentic brand name displayed – no matter how small. Look for the Maitland-Smith name to ensure genuine value and surround yourself with timeless quality in your home.

What is the Maitland-Smith Warranty? Do you guarantee your furniture?
Maitland-Smith stands behind the integrity of its products and will work with your dealer to assess the reason for the problem and the best course of action. Typically any problems are identified shortly after delivery. We are not responsible for normal everyday wear and tear and recommend you check our Essentials Handbook for general care and maintenance of your product.

Does Maitland-Smith have outlet or Factory Direct Stores?
Maitland-Smith has an outlet store here in North Carolina that deals in discontinued, sometimes one-of-a-kind items that are first quality, as well as some with slight imperfections. All items are sold “as is” and have a “no return” policy. Maitland-Smith outlet, 2427 Penny Road, High Point, NC 27265, (336) 812-2420. All orders must be placed at our outlet. We do not take orders over the phone.

Can I get replacement parts on older pieces of Maitland-Smith furniture and if so, how do I purchase them?
We can often locate replacements for broken handles and miscellaneous hardware. Please contact your local authorized Maitland-Smith dealer.

Can your furniture be customized to my specific needs? Can I create my own designs and specifications?
Maitland-Smith has over 300 items that can be customized by your choice of wood and hardware finishes, fabrics/leathers, special touches and personalization. Visit your local authorized Maitland-Smith dealer and ask about the ONE – Singularly Created For You program to see the items available for customization.

How do I care for my furniture?
Please see the Essentials Handbook on the website for care and maintenance of your furniture.

How can I learn more about your products?
Please visit an authorized Maitland-Smith dealer or call customer service at 336-812-2400.

How can I ensure I receive my email from Maitland-Smith?
Follow the steps on this page!